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FAQs

 

How do I order?

Orders can only be made through our website.

 

When are you available to be contacted?

You can email us with any questions at info@odisya.com. We endeavour to reply to all emails within 24 hours, 7 days a week.

 

What are my payment options?

PayPal - you need a PayPal account to pay this way.

 

Are my details secure?

Yes. Our payment system, PayPal, do not share your credit card details with us. For more information on PayPal security please visit their website.

With regard to your personal details, we do not share this with a third party nor do we make it available for others to access.

For more information on your security please visit out Privacy Policy page.

 

What is the currency used on the website?

All prices on the website are in Australian dollars.

 

Where do you ship to?

We ship globally.

 

How do I calculate my shipping payment?

Australian customers Regular post is $10 and Express Post is $13.  Shipping is free for orders over $45

International customers - $15 flat rate through Registered Post International.

 

How long will my order take to arrive?

All orders will be shipped within 24 hours of purchase.

Australian customers - the time depends on the type of shipping you choose when at the Checkout. Regular post can take two working days, while Express Post will arrive the next day.

International customers - we use Registered Post International through Australia Post. This can take anywhere from 7-10 days to arrive, depending on where you live. Further information can be found on the Australia Post website, International Post Guide page.

 

Do you post to PO Boxes?

Australian customers - we do ship to both street addresses and PO Boxes.

International customers - we deliver only to a street address for International shipping, and a signature is required upon delivery.

 

How can I check the delivery status of my purchase?

Australian customers - if you choose for us to ship your item by Express Post we will supply you with the tracking number when we inform you that your item has been shipped. You can then track your item through the Australia Post website.

International customers – we ship internationally through Registered Post International. We will supply you with the tracking number when we inform you that your item has been shipped. You can then track your item through the Australia Post website.

 

I am an international customer. Will I be charged taxes and import duties?

This will vary from country to country as each one has different import duties and tax thresholds. Please check with the Customs office in your country to find out about any import duties and taxes, as you are liable for these payments. If your country has import restrictions and your purchase is returned to us, you are also liable for any costs incurred. These costs include a forfeit of the original shipping charge and a return shipping charge.

More information can be found on our Terms and Conditions page.

 

Do you offer gift packaging?

All our items are wrapped like gifts before we ship them to you. Each item is packed into a velvet pouch and then placed in an Odisya box.

 

What is your policy on returns and exchanges?

Please contact us on info@odisya.com before you send an item which needs to be returned back to us.

Faulty Products – Before items are packaged and shipped, we inspect each item individually to ensure it is of a high quality and standard and is not damaged. Unfortunately, sometimes items can be damaged during shipping. If this is the case:

1)      Please phone or email us within 2 days of receiving the item;

2)      Make sure you keep all packaging and your proof of purchase;

3)      We will give you instructions on how to return the item, including sending you a post bag;

4)      Once we receive the return, we will send a replacement. If we have sold out of the item we will supply you with a full refund or exchange;

5)      All refunds will be made via the original payment method.

 

Non-Faulty Products – If you have changed your mind about your purchase, we do not refund, we have an exchange policy only.

1)      Please phone or email us within 10 days of receiving the item;

2)      Make sure you keep all packaging and your proof of purchase;

3)      We will give you instructions on how to return the item, including sending you a return authority. Please note: the item must be returned within 7 days of the date on the return authority. You are responsible for all shipping charges, which include registered postage of the returned item;

4)      Once we receive the return, we will need to ensure that it has not been worn and process the return. When this is completed we will send you your replacement.

Remember, we will not accept any returns that have been worn.

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